Property Management Services
Experience, Service and Honesty, since 1993!
Andrea "Andi" Petersen is the owner of Petersen & Associates. Andrea has a passion for real estate and property management. She has been managing houses for almost 24 years and is a member of the Maryland Association of Realtors, the National Association of Realtors and the Coastal Association of Realtors.
We have a personal as well as professional obligation to service our owners and our guests.
Petersen & Associates strives to be a leader in the Vacation Rental Business and is a locally owned and operated small business in Ocean City, MD. We offer a superior vacation rental service that provides a convenient and pleasurable experience for both its home owners and guests. We combine years of real estate and rental experience with an unprecedented level of professionalism to make owning a vacation rental home in the Ocean City area, an enjoyable and profitable venture.
Our team of additional professionals including grounds keeping and housekeeping understand that a major key to success in the vacation rental business is service. Petersen & Associates offers its home owners one of the most unique online marketing networks in the vacation rental industry today. We know from our market analysis that over 90% of all vacationers will soon book or at least research their travel destination online. With our commitment to customer satisfaction and innovative online marketing our home owners can enjoy a marketing platform that will reach millions of vacation renters and guests each year there-by maximizing rental potential.
In addition to our commitment to customer satisfaction and proper online marketing platforms we offer a wide variety of professional services to our home owners and their guests.
We encourage you to take just a few minutes and see why you should consider Petersen & Associates as your choice for the management of your investments.
We will protect you and your investment with a local, highly trained professional staff possessing the highest commitment to professional, moral, and ethical practices. We are able to respond immediately to all our guests concerns and home owner needs.
We do extensive and continual marketing research and training to offer our guests and home owners current and accurate market rates to ensure our guest are getting the most value for their money and our home owners are getting the best possible return for their investment in today's competitive vacation market.
We offer one of the most expansive network of marketing and advertising in the industry. We are actively committed to offering home owners the best marketing avenues available to find a wide variety of on-line shoppers. We are continuously updating our website and marketing materials to capture a growing audience of Ocean City/Berlin vacation renters.
We provide professional photographs and will soon provide videos of each property along with detailed analysis of each featured home, showcasing each home to increase rentals. We monitor each guest's experience ensuring the highest quality of satisfaction in order to obtain referral and repeat business.
We are committed to professionally maintaining your home. We provide superior cleaning and routine maintenance services upholding our commitment to customer satisfaction. We manage and control all forms of access to your home, in order to prevent unauthorized guests and protect your investment.
We are committed to providing a superior management program by having a professionally trained staff conducting business with the owners and the guests. We handle all reservations, confirmation correspondence, directions, welcome packets, and payment processing. We provide the owner a detailed revenue report and owner payments for rental activity.
What are the FEES that Petersen & Associates charge to manage my home and place it in their Rental Management Program?
Our property management fee is 10% of rental fee plus an annual fee of $350 to be used toward maximizing internet exposure. This is a 6% to 15% savings to property owner when compared to other management companies.
An annual deep cleaning of your home is required at the owners expense, to maintain the propertys first class condition and ensure our guest complete satisfaction with their stay. This will include professional carpet cleaning, window washing, and other applications as necessary. Extensive or expensive processes will be discussed first before implementation. Property owners reserve the right to do their own annual cleaning.
Routine maintenance and home repairs are covered to a limit. Other wise, professional repairs and equipment replacement is not covered under the property management fee, but is available at additional costs to the owners. Owners are always notified prior to any repairs to property for authorization.
What are Petersen & Associates responsibilities when managing my home?
1. We provide a full spectrum of detailed services to our home owners including but not limited to:
a. Marketing and advertising of the homes on our extensive online marketing network
b. Adjusting rental rates and discount rates throughout the season to ensure maximum occupancy time and maximum rental income comparable to the competition
c. Coordinating and collecting any legal documents and rent payments from our guest and providing each home owner with reports of their rental proceeds
d. Schedule and conduct cleanings and conduct detailed inspections of the home before and after each guest
e. Coordinating and managing all guest and contract workers access to the home
f. Provide guest with additional housekeeping and concierge services when requested
g. We will ensure excellent customer service by providing guest with a 24/7 emergency contact number while staying in our homes and provide local staff members to assist with any complications that may arise
h. We will communicate with our home owners on any and all issues that fall outside of our rental management contract and daily responsibilities that may require an owner authorization and/or may affect rentals
2. Notify the owner of any immediate emergencies any/or extensive needs
As a home owner what would be my responsibilities?
1. Paying all general ownership responsibilities or obligations associated with the home such as:
a. Monthly mortgage payments
b. Monthly utilities
c. Property taxes
d. HOA fees
e. Home Insurance
2. Providing an accurate rental insurance policy to cover the home, its contents, and the occupants.
3. Providing Petersen & Associates with a fully functional home that is in rentable condition.
4. Scheduling all regular maintenance on the home, including but not limited to:
a. Pest/termite control
b. A/C filter changes
c. Smoke detector maintenance/battery replacments
c. Periodic grounds maintenance
Home Owners are responsible for providing repairs or replacements on any items and inventory resulting from normal wear and tear. All damages, repairs, and or inventory replacement resulting specifically from a guest are paid by the guest.